Refund Policy

Digital Products Refund Policy

As all products offered on eSwap Hub are digital, once a product has been downloaded, the sale is considered final.

  1. No Refunds After Download
    As per the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, consumers have the right to cancel a digital product purchase before downloading. However, once the product has been downloaded, refunds are not provided unless the product is faulty.
  2. Exceptions for Faulty Products
    If a digital product is faulty, not as described, or doesn’t function as expected, you may be entitled to a replacement or refund in compliance with the Consumer Rights Act 2015. You must notify us of any issues within 14 days of purchase.
  3. Pre-Download Cancellation
    If you mistakenly purchase the wrong product but have not yet downloaded it, you can request a refund or exchange within 48 hours.
  4. Contact Us
    For any questions or issues regarding refunds or exchanges, please contact our support team at [email protected].